Oscar Mares, is a great sales person, he walk us through the whole process, he was willing to contact our insurance company, and he was there for every step of the process. He is bilingual so he was able to communicate with my father in Spanish and with me in English. Everything he told happen before the roof installation and after happened. Excellent customer service and great personality. We were very happy he was our representative from Bartlett Roofing through out the process. Our experience was great thanks to him and we got everything we expected from Bartlett roofs.
We highly recommend Bartlett Roofing and especially their representative, Brett Townsend. A large wind storm damaged our home’s roof and it needed to be re-shingled. Identifying the damage, determining the repairs needed, understanding building codes, finding an honest and qualified contractor, and coordinating the project can be overwhelming. Then we meet Brett Townsend from Bartlett Roofing. Brett was amazing. He was very professional, but personable and super accommodating. He came to our home and did an inspection of our roof. He sat down with us and carefully reviewed his inspection, showed us pictures of the damage, patiently answered all our questions and walked us through the complete process. He helped us make contact with our home insurer and came to our home when their inspector came. He brought a variety of shingle samples for us to choose from. The roofing crew was very courteous, respectful of our property, did excellent work, and left our property totally clean when they finished. Of course Brett came to our home when the work was being done and afterwards to perform his quality inspection of our roof. He was always available to answer questions and help us through this process. Thank you Bartlett Roofing!
Josh and his crew did an outstanding job. Did more than the bid was for and went out of their way to
make sure job site was cleaner than when they started. GREAT people.
We just purchased a home and had the roof replaced. We are so impressed with the finished product. Our neighbors have mentioned several times how great it looks. It was a pleasure and delight to work with Justino Mora! He was on top of everything and if things weren’t working out, he was right there to fix it. Justino also sent me pictures of the roof as things were being fixed and that was nice to get to be involved and actually see how badly it needed to be fixed. With the roof being replaced, the extra random pieces on the roof that served no purpose were removed–that was awesome. It helped improve the image of the home and make it look more modern and updated. We are so glad we went with this company. They do fantastic work! We love our new roof! Pick Bartlett Homes and Roofing!
I will say that Both Brent and Karson have been very easy to work with from the start. However, as we waited on some additional funding little to no contact, but I have requested from several personnel a complete break down of both my scheduled roofing repairs. Nothing received to date. I have also brought to the attention of many of the lack of the installers or crews for the rip off of all the issues I had during there time on my roof replacement. Please note I am aware conversations were had and they did come back day 2 and cleaned up more, but on day one. I had McDonald’s food bags left by my neighbor and my mailboxes. Soda bottles and empty water bottles as well as circle polar pop cups. I do understand is very hot in Arizona, but crews should have pop ups to have shade and time to break out of the sun. Which was not the case. I had them all huddle under my front patio. I Also advised of the many nails and staples left behind potentially damaging tires of our vehicles located on my property. Second, for crews to grab surrounding items, ex.. buckets to sit on is unacceptable, being that we had. Bucket on side of our garage area with half a bucket of antifreeze pending the proper removal and disposal, due to EPA standards and fines that can take place. The bucket was emptied and with no confirmation where in my yard it was dumped could have cost me up to a 25,000 EPA fine. I also have a HVAC contractor of 20+ years come home after the initial rip off to find my condensate line turned up into the sky, potentially if not seen could have backed up into my unit and into my duct work and flooding my home. All this is “acceptable”. I understand all agreements and responsibility by the homeowner, but in a scenario as these I feel something needs to be done to avoid other consumers having to be placed into these situations, Myself and my roommate work in the service contractors industry and knowing what to look for, hoping this message is directed to the correct party, I could never feel comfortable to refer this roofing company to family or friends at this time.
Roni, Josh and the entire Bartlett crew were outstanding from start to finish. Roni is knowledgeable, friendly and experienced and made what could have been a long, drawn out process as simple and easy as it could be. Josh was there every step along the way to make sure every detail turned out exactly as they had described. He is organized and efficient and didn’t overlook a thing. And the installers were magnificent. They were punctual, professional and meticulous. They showed up when they said they would, they did everything they said they would, and when they were done, the only way you could tell they had been there was our beautiful new roof. We are thoroughly impressed and 100% pleased with Bartlett Homes and Roofing. We bet you will be too. Call them!
I am so grateful to Ryan and the crew at Bartlett! They replaced our roof after prior storm damage. They helped us through the insurance claim process and answered all of our questions clearly and simply. They are very knowledgable. The roof installation was quick; they started and finished the whole process in just one day. Ryan spent a lot of time checking and rechecking that everything was done to our satisfaction.
Very quick installion. Nice personnel and the men how installed the roof were there on time
I had my roof replaced by Bartlett Roofing this January (2018). The entire process went very smoothly from start to finish. I found the Bartlett people to be professional, polite and timely. My calls were always answered imediatly or in a timely manner. All my questions were answered honestly and in a straight forward manner. The Bartlett people showed up when they said they would and perfomed the tasks as promised. I was extremely please at the quickness and efficiency of the roofing crew. Once again they showed up on the morning when promised and the entire task was completed by 2pm. My roof looks great, my property was as clean when they were finished as it was before they showed up. My sales person performed a personal walk around and inspection with me and made sure everything was done to my satisfaction. I would recommend Bartlett roofing to anyone in need of prompt professional service.
We used Bartlett as a general contractor when there was a flood in the kitchen, and got the best service I’ve ever had. Doug runs a great company, and Don is now considered family. I have the kitchen of my dreams, and am excited to get the roof of my dreams (is that a thing?) soon, from Bartlett Roofing. I cannot talk them up enough, they are amazing!!! I’m a customer for life. (Watch out Don… the bathrooms need spruced up, too!) Thank you all so very much. ?
DON WAS GREAT- HAD TO WAIT A WHILE FOR THE WEATHER TO LET UP GET THE ROOF DOWN
HAD 3 PEOPLE RECOMMEND BARLETT- SO I THINK IT MIGHT HAVE BEEN A LITTLE MORE MONEY- BUT THE ROOF LOOKS GREAT- AND ITS A 50 YEAR ROOF- WHOE
WILL SPREAD THE WORD
I can’t thank Chris Gibson enough for stopping and reporting the severity of our roof’s condition caused by earlier storm damage. He was extremely pleasant and professional and worked amazingly well & quickly with our insurance company. What we thought wouldn’t be covered was paid in full with the first check in the mail within 3 days of calling for an inspection. We are extremely pleased with the high quality of roofing materials, workmanship, appearance and warranties given by both the manufacturer and Bartlett Homes. Chris was excellent in following up on ensuring everything was cleaned up on our property. In spite of weather delays work was done quickly and completed just hours before our first snowfall. Through our business conversations he even ended up helping us repair our car! They certainly are deserving of their A+ rating with the BBB.
Brad and fhe entire team at Bartlett are truly top-notch. They’re friendly and professional. They worked directly with my insurance company and made the entire process very easy. The roof was replaced within hours and was done with the highest workmanship. I highly recommend this company.
I just had a roof redone by Bartlett. While they were not the least expensive, they certainly were the most professional and well worth the few extra dollars over their competitors. I HIGHLY recommend you choose the BEST price, not the lowest, I’m glad I did.
Ashlyn did a great job accommodating myself and the listing agent on a recent job Bartlett Homes and Roofing did for a home sale. We were on a very tight time schedule to close on this home and she went above and beyond to ensure this roof was completed before the estimated completion date first set with us. The roof looks amazing… the buyer and seller are happy and we are closing on time. I highly recommend Ashlyn on any roof that needs work/replaced, especially working with Realtors.
We are so pleased with the work performed by Bartlett. Andrew was wonderful to work with from start to finish. Would recommend Bartlett above any company we have worked with in the past.
Service was timely and as promised. Brad worked closely with us and our insurance company to ensure a good experience and the work was quality. Thanks!
Quick and professional, everything turned out great and looks amazing. In and out with no hassle. Couldn’t be more satisfied with how it turned out
QUICK, FAST, PROMPT, AND EFFICIENT. FROM THE INITIAL CALL FOR SERVICE UNTIL THE COMPLETED SERVICE FOLLOW UP CALL, THE STAFF AT BARTLETT HOMES WENT THE EXTRA MILE TO TAKE CARE OF OUR NEEDS. THANK YOU.
Everything was first rate=thy contacted me within minutes of me leaving a message with their office. Michael was very quick o respond and setup a convenient time to meet me and it was all smooth sailing after that. Michael is a great communicator and kept e in the loop the whole way, explaining everything in a very easy to understand manner. I always felt comfortable and taken care of. When the crew showed up to do the roof install it was like a well-oiled machine; it was very easy to see they were professionals. It looks great and they did a great job, paying attention to every detail and never hesitating to do anything I asked, answer any questions, and explain everything they did. I would recommend Michael and Rob from Bartlett to anyone. If you even curious about your roof’s condition, call Bartlett and ask for Michael. Thanks Guys!
We had some wind damage and were looking for someone to patch it and noticed a neighbor was having a roof put on by Bartlett. They were happy with it so we gave Bartlett a call. So glad we did. Garrett Hendricks was our project manager, worked with our insurance company and we ended up with a beautiful new roof. The crew worked super hard in the heat and cleaned everything up wonderfully. From start to finish this experience was simply wonderful. I have never written a review for anyone before, but this was so well done, I am compelled to say so, out loud, to the whole world. Love what Bartlett did for us and recommend them to anyone without reservation
They did great work!
They did a great job, and there is nothing I could complain about. They did everything quick and fast.
Jeramie Kramer, Dan Wydner and Rob and his crew were terrific. Thanks!
Great Service with quality customer relations.
There service and products were extraordinary!
They did a great job. My wife is very pleased and that’s hard to do!
Very good group of people, professional, timely and know exactly how to do their jobs. Very happy with whole experience. Thank you.
Very excellent job on everything
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